The London Borough of Havering’s Catering Division provides services to over 200,000 residents and school meals to more than 60 state schools. Working closely with senior divisional staff, CMI created a plan designed to enhance customer service improvements, compliance procedures and staff morale.

London Borough of Havering Director, Mary Phillips stated, ‘CMI’s recommendations included a complete service restructure, more support and training for school-based catering staff, better equipment and engagement with internal Council services leading to kitchen infrastructure support investment’. She continued, ‘the outstanding changes CMI helped us achieve enabled us to U-turn our service financial performance and steer away from a £1.5m annual subsidy.’